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RMIT UNIVERSITY
RONA App

WHAT I DID

Experience Design

Interface Design

Competitor Landscape

User Interview

Online Survey

User Personas

Customer Journey

Card Sorting

Lo-fi & Hi-fi Prototype

User Testing

Motion Graphic

SOFTWARE

Adobe XD

Miro

Illustrator

After Effects

RONA app is a digital tool made by four junior designers from RMIT University in order to provide relevant, culturally responsive, and reliable information about stage 4 restrictions in Melbourne, for young adults struggling with the negative impacts of COVID-19 updates in the contemporary news cycle.

 

During the creative process which was solely conducted via online platforms due to Melbourne stage four lockdown, I was in charge of designing UI/UX, particularly participating in user research, creating user personas, building user flow, designing the layout, and assisting in brainstorming visual concept.

WHOM I WORKED WITH

Anna Klassen - Tao Lu - Christian Bagaskara

Rona app cover.png

The ultimate lockdown guide for young Melbournians

Throughout 2020, COVID-19 restrictions have been incorporated into the lives of Melbourne residents, impacting routines and daily schedules as they are forced to live in a new, unfamiliar environment. One of the age groups that experienced such negative impacts of the pandemic was young adults from 18-28 years old. Not only did they struggle to maintain positive and healthy well-being at the time, but they were also got affected by mass confusion and unclarity regarding restriction information and general COVID-19 updates. 

"How can we design a digital tool that provides relevant, culturally responsive and reliable information about stage 4 restrictions in Melbourne, for young adults that are struggling with the negative impacts of COVID-19 updates in today’s news cycle?"

By bringing all the pieces of research, review and refinement together, we managed to build an informative app which is also known as the ultimate COVID -19 lockdown guide to help Australian young adults stay safe, updated and happy.

 

Our goal is to provide relevant, culturally responsive and reliable information through multiple forms of media including news, infographic, podcasts and blog posts. With a mixture of san-serif and serif typefaces, the contrast in bold colors and clean lines, combining with the playful and experimental graphic elements, each pixel forming the final interface of the RONA app brings up the contemporary picture, balancing between positiveness and formality in delivering information. 

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After conducting a competitor landscape to review the existing digital tools providing COVID-19 related information and reframing our problem statement, our team planned and executed 8 user interviews, as well as sent out a survey to dive into more insights from their perspectives, empathizing with their needs, pains, and gains. Below is the image of our interviewees' responses.

Interview notes

Once we gathered all the information needed from researching, we documented all the insights and built up a variant of user personas and customer journey, as well as started to brainstorm ideas on design solutions through a card sorting session with the users. During this stage, I participated in documenting our initial research, user personas and proposed solutions.

introvert
extrovert
journey map final
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[RESTORED] My First Board - Lean UX Canvas

As we moved on to explore our conceptual solution, we built a lo-fi prototype to test with our users the functionality and their journey throughout the whole experience, getting feedback for later refinement on the hi-fi prototype. At this point, I was mainly responsible for designing the prototype, working closely with another teammate to make it interactive, at the same time, supporting the other two members in creating a style guide with moodboard, visual style, typography and color scheme, together with finding sample content for mock-up.

[RESTORED] My First Board - User flow_1
My First Board - style guide inspo
My First Board - Style guide
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During the development stage, we also planned and conducted two user testing sessions, one was for the lo-fi prototype, and the other was for the hi-fi one. Both sessions applied the In Retrospective Think Aloud (RTA) method and proceeded through Zoom video calls in order to observe and interview users more clearly. After we received a good amount of quantitative responses, I did several iterations on the prototype regarding the users' feedback in terms of layout, graphic elements, and interaction for certain screens. Below is the results of our second user testing session.

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Loopy Loops

REMIT University, ISPT, Spacecube

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RMIT University

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